Makina abwino kwambiri a CRM a dipatimenti yogulitsa
Mutha kudzaza maspredishiti a Excel, sungani makasitomala anu pamanja ndikusonkhanitsa makhadi kwa kasitomala aliyense mwanjira yakale, koma machitidwe abwino kwambiri a CRM a dipatimenti yogulitsa amakhala othandiza nthawi zambiri, omwe amachotsa chipwirikiti m'dipatimenti, kuthandiza bizinesiyo. pezani zambiri ndikusinthiratu njira mukampani

Bwana waluso, ogulitsa olimbikitsa komanso makina abwino kwambiri a CRM - bizinesi iliyonse imalota za combo yotere. Sitidzakuuzani momwe mungapezere mtsogoleri wabwino ndikusonkhanitsa gulu lomwe limabweretsa phindu la madola mamiliyoni ambiri ku kampaniyo. Koma tiyeni tiyankhule za mfundo yachitatu - "siremki", yomwe ili yabwino kwa mtsogoleri ndi omvera.

Makina abwino kwambiri a CRM a dipatimenti yogulitsa amadzipangira okha njira zamabizinesi, khalani ndi zida zowunikira, ndikuphatikiza ndi tsamba lanu, ma inbox maimelo, amithenga apompopompo. Mapangidwe awo ndi magwiridwe antchito amapangidwa m'njira yoti amakankhira wogwira ntchitoyo kuti amalize ntchitoyo ndikumaliza ntchitoyo ndikulandila ndalama zamakasitomala kumaakaunti akampani yanu.

Kusankha Kwa Mkonzi

"PlanFix"

CRM yokhala ndi makina osinthika amphamvu, ndiye kuti, makonda osinthika ndikusintha malinga ndi zosowa zanu. Kampaniyo ili ndi malo ake ogulitsira mapulogalamu ofanana ndi odziwika bwino a AppStore ndi Google Play. Mapulogalamu ambiri m'sitoloyi ndi aulere, koma palinso zosankha zolipira. Pali zopeza zosangalatsa. Mwachitsanzo, yankho lomwe limangolowetsa dzina la kasitomala muzolemba zonse, malipoti ndi makalata. Kapena ntchito yomwe imaphatikizana ndi zisankho za Telegraph kuti mufunsane ndi kasitomala. 

Ndi CRM ya dipatimenti yogulitsa ya PlanFix, mutha kusunga zolemba zamautumiki (ma invoice, zochitika zapafupi, kukonzekera malipoti), kuyang'anira zochitika kuchokera ndi kupita, kuvomereza ndikukonza zofunsira kuchokera kuzinthu zosiyanasiyana. 

Pali zambiri zophatikizira: zimathandizira makasitomala otchuka kwambiri a imelo, amithenga apompopompo, ntchito zotumizira ma SMS, zosungira zamtambo. Pulogalamuyi imatha kusanthula kuchuluka kwa kutembenuka ndikupanga dongosolo lothana ndi zolephera.

Webusaiti yathu: planfix.ru

Mawonekedwe

Pricekuchokera ku 2 mpaka 5 mayuro kwa wogwira ntchito aliyense wa kampani pamwezi, kutengera dongosolo la tariff
Ufulu waulereinde, mpaka antchito asanu
Kutumizidwacloud, pali pulogalamu yam'manja

Ubwino ndi zoyipa

Kusintha makonda a CRM (mpaka kusankha mtundu wamitundu ya kampani yanu) chifukwa cha ma modular system. Chiwerengero chachikulu cha kuphatikiza ndi njira zosiyanasiyana zoyankhulirana ndi ntchito zina zamabizinesi
Chifukwa cha magwiridwe antchito, pamafunika maphunziro ochulukirapo kuti ogulitsa azigwira ntchito ndi CRM iyi. Mukatumiza katundu kwa nthawi yoyamba, ndi yaiwisi komanso yopanda kanthu, ili ndi lingaliro la kampaniyo kuti aliyense athe kusintha mwamakonda okha, koma si aliyense amene angathe kudziyimira pawokha ndikukhazikitsa malondawo mwachangu, muyenera kulipira ntchito ya makontrakitala omwe adzagwire nawo ntchito

Makina 10 apamwamba kwambiri a CRM ku dipatimenti yogulitsa malinga ndi KP

1. RetailCRM

Mwa dzina, mungaganize kuti dongosololi limathandiza pakupanga bizinesi "pansi", m'masitolo, koma kwenikweni imapangidwira malonda a pa intaneti. Zimamangidwa m'njira yoti dipatimenti yogulitsa malonda ikhale yomasuka momwe zingathere kusonkhanitsa zopempha kuchokera kwa amithenga pompopompo ndi malo ochezera a pa Intaneti, ndikugwira nawo ntchito pawindo limodzi.

Ndiko kuti, pulogalamuyo idzayang'ana zosungirako zosungiramo katundu, ndipo kutumiza kudzathandiza kusankha, ndipo woyang'anira adzakankhira kuti pangakhale koyenera kubweretsa zochitikazo ku zotsatira zomveka. Pali dongosolo la zoyambitsa - zikumbutso kwa makasitomala ndi ogwira ntchito za sitepe yotsatira pazochitikazo.

Kugwira ntchito bwino pakugawa "chipwirikiti chamakasitomala": kugawa ogula m'magawo ndikukhazikitsa malamulo obwereza obwereza.

Webusaiti yathuChithunzi: retailcrm.ru

Mawonekedwe

Pricekuchokera ku 1500 rub. pa wosuta pamwezi
Ufulu waulerekupezeka kwa wogwiritsa ntchito m'modzi yemwe sapanga maoda opitilira 300 pamwezi, kapena nthawi yoyeserera kwa masiku 14 a mtundu wonsewo.
Kutumizidwamtambo kapena pa PC

Ubwino ndi zoyipa

Mawonekedwe anzeru, omwe amathandizira kwambiri kuphunzitsa antchito atsopano. Mutha kulumikiza masitolo angapo a pa intaneti ku akaunti imodzi - ndi yabwino kwa iwo omwe "amagawa" bizinesi yawo muzopereka za niche
Mtengo wokwera kwa wogwiritsa ntchito aliyense, muyeneranso kulipira zowonjezera pakutha kutumiza makalata, ma SMS ndi zida zina. Palibe tabu yosiyana yosinthira kutsogolera (makasitomala atsopano omwe angakhalepo)

2. "MegaPlan"

Kampaniyo imadalira chitetezo chamakasitomala ake. Kuchokera CRM, inu simungakhoze basi kutsitsa onse kulankhula ndi amachita ndi pitani limodzi. Njirayi imapezeka kwa olamulira okha. Mbiri yolumikizana yosiyana imapangidwira kasitomala aliyense. Khadi ili ndi mbiri ya zokambirana, maakaunti, ma rekodi oyimba. 

Pali dongosolo la matabwa a kanban: mutha kukoka makadi azinthu zamakono kuchokera ku gawo limodzi kupita ku lina pa iwo. Izi zimagwira ntchito yowonera gulu la ogulitsa kuti awone matikiti angati omwe akadali nawo paipi. 

Dongosolo latsatanetsatane la malipoti likuwonetsa kuchuluka kwa mapangano omwe ali otsegulidwa komanso kuti mamanenjala sangathe kumaliza nthawi yayitali bwanji. Kampaniyo imakutsimikizirani kuti zidzatenga milungu iwiri kuti mugwiritse ntchito dongosololi mubizinesi yanu.

Webusaiti yathu: megaplan.ru

Mawonekedwe

Price329 - 1399 rubles. kwa wogwiritsa ntchito aliyense pamwezi, kutengera mtengo ndi nthawi yogulira zolembetsa
Ufulu wauleremtundu woyeserera kwa masiku 14
Kutumizidwamumtambo kapena pa PC

Ubwino ndi zoyipa

Zosintha pafupipafupi, kukhazikitsa ndi kukonza magwiridwe antchito. Kutha kupatsa antchito maudindo osiyanasiyana pamagawo osiyanasiyana ofikira mawonekedwe ndi magwiridwe antchito
Mawonekedwe ovuta amafunikira maphunziro a gulu lalitali ndikukhazikitsa. Palibe malipiro okonzekera

3. "Bitrix24"

CRM yokwezedwa kwambiri m'Dziko Lathu, yofananira ndi machitidwe otere. Ubwino wake ndikuti ukhoza kukhala chinthu chodzidalira chokha, komanso chophatikizika, "choyeretsedwa" ndikukhazikitsidwa pabizinesi inayake. Pulogalamuyi ili ndi mawonekedwe owala komanso amakono. Mbiri yatsatanetsatane yazochitika zilizonse ilipo. Ikhoza kuphatikizidwa ndi telephony.

Kuthekera kwakukulu pakugulitsa zokha: kugawa ntchito kwa ogulitsa, kupanga ma invoice kuti alipire, kukweza malipoti ndi kuthekera kokhazikitsa ma SMS. Dongosololi limatha kupanga njira zamabizinesi malinga ndi momwe mumakhalira. Mumayika njira ya wogula kuchokera ku gawo lina kupita ku lina, zonsezi zimajambulidwa mu script, ndipo pazotulukapo mumapeza chizindikiro ndi ndondomeko yomveka bwino ya bizinesi. Mutha kulumikiza ma accounting osungiramo katundu, kukonzekera zotsatsa zamalonda ndi zolemba zamakampani.

Webusaiti yathuChithunzi: bitrix24.ru

Mawonekedwe

Price1990 - 11 rubles. pamwezi kutengera tariff kwa chiwerengero cha ogwiritsa
Ufulu waulereinde, ndi magwiridwe antchito ochepa
Kutumizidwacloud, pa PC, mu pulogalamu yam'manja

Ubwino ndi zoyipa

Zogulitsa zenizeni zomwe zimathandizira kupanga njira zamabizinesi. Malipoti okhudza malonda ndi mapulani
Pali madandaulo kuchokera kwa ogwiritsa ntchito kuti pambuyo pa kutulutsidwa kwa zosintha zina, zolephera zautumiki zimayamba. Nthawi yomweyo imapereka ntchito zambiri kwa wogwiritsa ntchito zomwe zimadzaza dongosolo ndi chidwi cha anthu, koma mwina sizingakhale zofunikira mubizinesi yanu, ndipo sizingachotsedwe.

4. FreshOffice

Chimodzi mwazabwino za CRM iyi ndi kuchuluka kwa magawo osiyanasiyana momwe wogulitsa angalembetse zambiri za kasitomala kapena kampani yomwe amagwira nayo ntchito. Kenako makasitomala onse amatha kugawidwa ndi ma tag osiyanasiyana kuti athe kusanthula. Kapena nthawi yomweyo ponyani kampeni yotsatsa pamasamba ochezera pagulu linalake la makasitomala.

Mwachitsanzo, zina mwazogulitsa zomwe mudapachika, kasitomala yemwe ali ndi udindo "angagule ngati mtengowo utakhala wotsika pang'ono." Mumawagawa kukhala athunthu ndikuwatsata pamasamba ochezera ndi kuchotsera. 

Pali chophatikiza cholumikizira macheza, pomwe mamanenjala amalandira mauthenga kuchokera kumayendedwe onse ogulitsa. CRM iyi imathandizanso woyang'anira kuwongolera ndikukonzekera ntchito ya wogwira ntchito aliyense.

Pali magwiridwe antchito amtundu wodziyimira - pomwe, mwachitsanzo, kutsatira zotsatira za gawo linalake, kasitomala amalandira uthenga, ntchito yatsopano imaperekedwa kwa manejala, ndipo gawo lotsatira la malondawo limalowetsedwa. kalendala.

Webusaiti yathu:freshoffice.ru

Mawonekedwe

Price750 rub. pa wosuta pamwezi
Ufulu waulerenthawi yoyeserera ikupezeka pa pempho potsatira kuganizira za kusankhidwa
Kutumizidwacloud, pali pulogalamu yam'manja, pali mtundu wakomweko woti utumizidwe pa PC

Ubwino ndi zoyipa

Magwiridwe onse a CRM amapezeka nthawi yomweyo popanda kufunikira kogula zosankha payekha. Zida zolemera zamagawo amakasitomala
Tinagawa magwiridwe athu kukhala mafoni awiri, ndipo onse amafunikira pantchitoyo. Pali zodandaula za nthawi ndi nthawi (koma ndi nsanje nthawi zonse!) Kulephera kwaukadaulo pa ma seva a kampaniyo, chifukwa cha CRM yake imachepetsa.

5. 1C: CRM

Mzere wa CRM wama masikelo osiyanasiyana amabizinesi: kuchokera kumakampani ang'onoang'ono kupita kumakampani. Ndikoyenera makamaka kwa iwo omwe amagwiritsa ntchito zinthu zina zamakampani a 1C, monga kuwongolera zinthu, kuwerengera ndalama, kasamalidwe ka ogwira ntchito, ndi zina zambiri, kukonza kayendetsedwe ka ntchito. Pa CRM, mutha kulumikiza zowonjezera zambiri pamalipiro owonjezera, omwe amatchedwa "mapulogalamu".

Mwachitsanzo, kwa manejala - njira yogawa yotsogola, kwa manejala - othandizira anzeru omwe amatsagana, kukumbutsa ndikuwonetsa ma algorithm pamagawo osiyanasiyana amalonda. Njira yogulitsa imayang'aniridwa ndi kulumikizana kwa ma projekiti, ma oda ogulitsa, nyumba yosungiramo zinthu, malipiro, kupanga, ngati kuli kofunikira.

Webusaiti yathu: 1crm.ru

Mawonekedwe

Price490 - 699 rubles. pamwezi pa wogwira ntchito, kutengera nthawi yolembetsa
Ufulu waulere30 masiku kufika
Kutumizidwacloud, pa PC

Ubwino ndi zoyipa

Amapanga matebulo owoneka a nkhani za ubale wamakasitomala. Kuthekera kwa kuneneratu zochitika ndi ndalama zomwe zingatheke, kuchita bwino komanso kuthamanga
Zosayenerera mabizinesi ang'onoang'ono, chifukwa zimafuna kasinthidwe ndi kuphatikiza kwa akatswiri a 1C. Zovuta kuphunzira, zimafuna maphunziro ogwira ntchito

6. YCLIENTS

Ntchitoyi yakula kuchokera ku zida zazing'ono zojambulira makasitomala ogwira ntchito kukhala nsanja yabwino yopangira makina ndikuthandizira dipatimenti yogulitsa. Ogwiritsa ntchito kwambiri CRM iyi ndi mabizinesi ang'onoang'ono: mafakitale okongola, kuchereza alendo, masitolo ogulitsa, malo ochitira masewera olimbitsa thupi ndi malo olimbitsa thupi, makalabu, magawo, malo opumira. 

Choyamba, CRM ndi yabwino kwa iwo omwe ali ndi dongosolo lomangidwa bwino lokopa makasitomala patsamba. Zidzakhala zosangalatsa kuti woyang'anira aphunzire magwero okopa makasitomala mu analytics system. Pulogalamuyi imakupatsani mwayi wowerengera malipiro ndikuchepetsa kuchuluka kwamakasitomala kudzera pamapulogalamu okhulupilika. Zimaphatikizana ndi telephony ndi zolembera ndalama pa intaneti. Nthawi yokhazikitsidwa ndi masiku asanu.

Webusaiti yathuChithunzi: yclients.com

Mawonekedwe

Pricekuchokera ku ma ruble 857 pamwezi, mtengo wake umatengera kukula kwa ntchito, nthawi yogula laisensi, kuchuluka kwa antchito.
Ufulu waulerenthawi yoyeserera masiku 7
Kutumizidwacloud, pali pulogalamu yam'manja

Ubwino ndi zoyipa

Njira yabwino kwambiri yosungitsira pa intaneti ndi kulumikizana ndi makasitomala kudzera pamapu apa intaneti, ma widget ndi njira zina zogulitsira. Zopangidwira mabizinesi othandizira
Pali madandaulo ambiri okhudza chithandizo chaumisiri, chomwe, malinga ndi makasitomala, sichifulumira kuthetsa mavuto aukadaulo. Amangopereka malipoti ochepa okhudza momwe bizinesi ikuyendera

7. amoCRM

Madivelopa adalira kufewetsa mawonekedwe ndi magwiridwe antchito kuti akwaniritse liwiro la dongosolo, komanso kuchepetsa nthawi ndi ndalama zophunzitsira dipatimenti yogulitsa kugwiritsa ntchito pulogalamuyi. 

Imodzi mwama CRM abwino kwambiri pamsika imakhazikitsidwa m'njira yoti zopempha kuchokera kumayendedwe onse zigwere munjira yogulitsa. Ndipo zonse zili pamaso pa oyang'anira kuti asaphonye kalikonse. Pali kuphatikiza ndi ma mailbox, IP-telephony. Pulogalamuyi ili ndi messenger yakeyake yolumikizirana ndi makampani. 

M'malo ogulitsa, mutha kulumikiza zida zosiyanasiyana zolunjika ndi makasitomala "otentha" - monga mindandanda yamakalata, kutsatsa pamasamba ochezera. Amatsatira omwe makasitomala sanapange dongosolo kwa nthawi yayitali ndikuyitanitsa manejala kuti alowe naye mgwirizano watsopano.

Webusaiti yathuChithunzi: amocrm.ru

Mawonekedwe

Price499 - 1499 rubles. pamwezi pa wogwiritsa ntchito, kutengera mtengo
Ufulu waulerenthawi yoyeserera masiku 14
Kutumizidwacloud, pali pulogalamu yam'manja

Ubwino ndi zoyipa

Mawonekedwe abwino ogwiritsira ntchito omwe mungaphunzitse gulu lanu lamalonda kuti lizilumikizana nawo. Njira yogulitsira digito yomwe imakuthandizani kukhazikitsa zotsatsa zomwe mukufuna kuti "mufinyize"
Zochita zochepa za pulogalamu yam'manja. Madandaulo ambiri osati kuchedwa kwa chithandizo chaukadaulo

8. Callibri

Dongosolo loyesera la CRM lomwe limayang'ana kwambiri zamalonda, ndiko kuti, kutsatira magwiridwe antchito amakampeni osiyanasiyana otsatsa ndikuwasintha kukhala malonda. Kupanda kutero, chilichonse chimagwirizana ndi zitsanzo zabwino kwambiri za CRM: mbiri yamakalata ndi makasitomala, kuphatikiza ndi telefoni, amithenga apompopompo, ndi zina zambiri. 

Koma dongosololi ndi losangalatsa makamaka pazida zake. Imagawidwa m'magulu atatu, omwe amalipidwa: "MultiTracking", "MultiChat" ndi "End-to-End Analytics". Nazi zina zosangalatsa zotheka. 

Chifukwa chake, "MultiTracking" Ikuwonetsa malonda, tsamba, tsamba ndi mawu ofunika omwe kasitomala adachokera. "MultiChat" imasonkhanitsa zopempha kuchokera ku mafomu omwe ali pa tsamba, kusunga chipika chimodzi. Pali zinthu zochititsa chidwi, monga zolembera zokha zokambirana pakati pa wogulitsa ndi kasitomala, ndi ndondomeko yatsatanetsatane yowunikira kumapeto.

Webusaiti yathu: callibri.ru

Mawonekedwe

Pricekuchokera ku 1000 rub. pamwezi pazida zilizonse, mtengo womaliza umadalira kuchuluka kwa alendo obwera patsamba lanu
Ufulu waulerenthawi yoyeserera masiku 7
Kutumizidwamitambo

Ubwino ndi zoyipa

Ntchito yogwirira ntchito ndi otsogolera, yomwe imapereka zida zazikulu kwambiri, zomwe zambiri sizipezeka kwa omwe akupikisana nawo. Mutha kutsitsa gawo linalake lamakasitomala kuchokera pamakina kuti musamutsire deta iyi ku cholinga
Zida zogwiritsira ntchito ndizothandiza kwambiri ku dipatimenti yotsatsa malonda kuposa dipatimenti yonse yogulitsa. Mwachindunji gawo lakale la CRM pankhani yochita malonda, zogulitsa ndizosowa

9. TimeDigital CRM

Khadi la kasitomala likuwonetsa mbiri yonse ya kuyanjana kwake ndi dipatimenti yogulitsa ndi tsamba lanu. Kodi chidwi munthu, kaya iye anayang'ana mndandanda wa makalata anu. Dongosololi litha kuyikanso zigoli kwa ogula: kukweza kwapamwamba, kumatanthauza kuti kasitomala amakopeka kwambiri ndi malonda anu, ndipo amakhala wokhulupirika kwambiri pazogulitsa kapena ntchito yanu. 

Mutha kusintha makonda amakampani anu. Dongosololi limangotumiza zotsatsa zamalonda kwa kasitomala pagawo linalake la malondawo. CRM yokha imapanga zikumbutso kwa oyang'anira kuti asayiwale kuyimbira makasitomala omwe sanayankhe foni kapena kufunsidwa kuti abwerere. Pazochitika zilizonse, mutha kupanga dziwe lantchito kwa manejala, kuti kasitomala azikhutira kwambiri ndikugwira ntchito ndi kampani yanu.

Webusaiti yathuChithunzi: timedigitalcrm.com

Mawonekedwe

Price1000 - 20 000 rubles. pamwezi kutengera kuchuluka kwa ogwiritsa ntchito ndi makasitomala
Ufulu waulerenthawi yoyeserera masiku 14
Kutumizidwamitambo

Ubwino ndi zoyipa

Imamanga mafungulo ochita kugulitsa zinthu zanu. Kugoletsa kwamakasitomala
Dongosolo lodziwika bwino lamakasitomala a dipatimenti yonse yogulitsa sikoyenera nthawi zonse. Palibe foni yam'manja

10. "Ether"

CRM, yomwe imapangidwira mabizinesi ang'onoang'ono. Palibe zowonjezera zowonjezera ndi mabelu ndi mluzu zomwe opanga akuluakulu amapereka. Mwachidule, awa ndi maspredishithi apamwamba kwambiri a Excel omwe amatengera kugulitsa. Mwa njira, podina, nkhokwe yonse imatsitsidwa mufayilo ya Excel kapena ikhoza kutumizidwa kuchokera pamenepo. 

Mawonekedwewa ndi achidule, chirichonse chiri mu mawonekedwe a mizati ndi mizati, kumene zambiri za makasitomala amalowetsedwa: udindo wawo, ntchito kwa wogwira ntchito. Pali ma tempuleti a zosankha zomwe zingatheke potsatsa malonda ndikuwapatsa masitayilo, kapena mutha kuwonjezera anu. 

Webusaiti yathuChithunzi: ether-crm.com

Mawonekedwe

Price99 - 19 999 rubles. pamwezi kutengera mtengo, mitengoyo imasiyana ndi kuchuluka kwa ogwiritsa ntchito omwe angagwire ntchito mu CRM
Ufulu waulerenthawi yoyeserera masiku 21
Kutumizidwamitambo

Ubwino ndi zoyipa

Kutha kuphunzitsa wogwira ntchito mwachangu ndikukhazikitsa dongosolo mu dipatimenti yanu yogulitsa. Imakulolani kuti musamalire makasitomala okha, komanso mapulojekiti, komanso gawo la ntchito yaofesi ya ogwira ntchito
Palibe kuphatikiza ndi mautumiki ena. Kuthekera kocheperako pakupanga ma aligorivimu ogulitsa - awa ndi matebulo osavuta omwe salimbikitsa oyang'anira kuti amalize mgwirizano.

Momwe mungasankhire dongosolo la CRM la dipatimenti yogulitsa

Palibe malamulo osatsutsika posankha dongosolo la CRM: ntchito zomwe ndizofunikira kwa kampani imodzi ndizopanda phindu kwa ina. Komabe, pali zofunikira zomwe muyenera kuziganizira muzochitika zilizonse.

Momwe mungatumizire CRM

Zogulitsa zambiri tsopano zili mumtambo. Ndiye kuti, amagwira ntchito pa ma seva a kampani yopereka zinthu. Kuwapeza kuchokera kulikonse padziko lapansi, malinga ngati intaneti ikugwira ntchito. Choyipa chake ndi chakuti ngati kampaniyo ili ndi vuto laukadaulo, malowa sakhala akugwira ntchito yokonzanso. Kupitiliza koyenera kwa mayankho amtambo ndi pulogalamu yam'manja. Nthawi zambiri imakhala ndi magwiridwe antchito pang'ono a CRM yathunthu, mawonekedwe okhawo amakhala akuthwa kuti agwire ntchito ndi zida zam'manja.

Chinthu china ndi mayankho a bokosi kapena amatchedwanso "mabokosi". Mumagula mapulogalamu okonzeka omwe amaikidwa pa seva ya kampani komanso pamakompyuta a ogulitsa. Pulogalamuyi simafuna kulumikizidwa kwa intaneti. Ndipotu ndi zanu mpaka kalekale. Ndiko kuti, mumalipira kamodzi, koma ndalama zambiri. Kuchotsa "mabokosi" - kusowa kwa zosintha. Ngati wopanga CRM atulutsa zowonjezera zatsopano mtsogolomu, muyenera kulipira kuti zizipezeka mu dipatimenti yanu.

Kuphatikiza kwa CRM ndi mautumiki ena

Tiyerekeze kuti mukugwiritsa ntchito Gmail. Ndipo CRM ndi "abwenzi" okha ndi Outlook. Koma kusinthira ku ma adilesi atsopano sikophweka nthawi zonse. Izi zikutanthauza kuti muyenera kusankha dongosolo lomwe limathandizira nthawi yomweyo zida zama digito za bizinesi yanu. Atsogoleri amsika akusintha nthawi zonse ndikuwonjezera kuthekera kophatikiza amithenga pompopompo osiyanasiyana, IP telephony operators ndi ma modules ena omwe akukhudzidwa ndi malonda.

Mtundu wa makadi a kasitomala

Sikuti mawonekedwe ake ndi ofunika kwambiri, koma ndi zinthu ziti zomwe angasunge. Kodi dongosololi limapereka magawo angati aulere? Kodi ndizotheka kuwonjezera mbiri ya wogula ndi ulalo wa malo ake ochezera, mbiri yamakalata, kuphatikiza ndi pulogalamu yokhulupirika? Ngati izi ndizofunikira mubizinesi yanu, sankhani dongosolo la CRM lomwe lili ndi zosankha zotere.

Chilimbikitso kwa ogulitsa 

Dongosolo labwino limalimbikitsa ogulitsa kugwira ntchito. Nthawi zambiri zikumbutso. Imbani kasitomala uyu, pezani mayankho kuchokera kwa wina, imbani mafoni 10 ozizira, ndi zina zambiri. Mapulogalamu abwino kwambiri amatha kusinthidwa kuti alimbikitse ogulitsa kuti azigwira ntchito molimbika komanso bwino.

Ganizirani mwachidwi

Sankhani CRM ku dipatimenti yogulitsa osati pazosowa zamakono, koma zamtsogolo. Mwachitsanzo, chiwerengero cha mamenejala m’dipatimenti chingachuluke. Ndikofunika kukumbukira izi ngati chiwerengero cha CRM chimadalira chiwerengero cha ogwiritsa ntchito. 

Kapena m'tsogolomu mukufuna kudziwa njira yatsopano yogulitsira, ndipo ntchito zina zowonjezera zidzafunika. Mwachitsanzo, chitani nawo malonda a imelo kapena kubetcherana pa zotsatsa zomwe mukufuna kuchita pamasamba ochezera. 

Ngati simukupereka magwiridwe antchito pasadakhale, mtsogolomu muyenera kuyang'ana mautumiki owonjezera ndikuphatikiza mu CRM yomwe ilipo. Ndipo kuphatikiza sikutheka nthawi zonse, ndipo sikutsika mtengo nthawi zonse.

Mafunso ndi mayankho otchuka

Tidafunsa woyang'anira polojekiti wa kampani ya Webfly IT Konstantin Rybchenko fotokozani zinthu zingapo zomwe zingathandize posankha CRM yabwino kwambiri.

Kodi magawo akulu a CRM ku dipatimenti yogulitsa ndi chiyani?

Ntchito zazikulu za bizinesi iliyonse: kusunga makasitomala, kulumikiza telefoni komanso kuthekera kolumikizana ndi ogula kudzera munjira zosiyanasiyana. Machitidwe ambiri pamsika amaphimba midadada itatu iyi. Kenaka pamabwera ma modules a "kupopera" bizinesi - iyi ndi malonda, ma analytics otsiriza, ndi ena.

Kodi ndizotheka kugwiritsa ntchito CRM yaulere ku dipatimenti yogulitsa?

CRM yaulere ndiyosavuta kugwiritsa ntchito kuyesa magwiridwe antchito ndikusankha imodzi. Madivelopa otchuka a mapulogalamu otere ali ndi matembenuzidwe aulere okhala ndi malire pa kuchuluka kwa ogwiritsa ntchito, kuchuluka kwa madongosolo, kapena opanda mwayi pazinthu zonse. Ma CRM ena amakhala ndi nthawi yoyeserera yaulere - pafupifupi masiku 14.

Kodi machitidwe a CRM amathandizira bwanji kuthetsa chisokonezo mu dipatimenti yogulitsa malonda?

Mapulogalamu sakutayika mu CRM, pali mbiri yolumikizana ndi kasitomala komanso kumvetsetsa siteji yomwe ntchitoyo ili. Mtsogoleri wa dipatimenti yogulitsa malonda ali ndi zida zowongolera: ndondomeko yogulitsa, malonda ogulitsa, malipoti m'madera osiyanasiyana - chiwerengero cha zochitika, mafoni, kutembenuka. Bwana akhoza kumvetsera zokambirana za manijala ndi kasitomala kudzera pa telefoni ndikusintha malemba. Pali kuwunika kwa zizindikiro za magwiridwe antchito ndi ma KPI. Mu CRM, izi zitha kuyesedwa malinga ndi nthawi yomwe mukufuna (tsiku, sabata, mwezi kapena chaka), kwa wogwira ntchito inayake, ndikuwunika momwe zizindikiro zimayendera.

Siyani Mumakonda