Zamkatimu
- Kusankha Kwa Mkonzi
- Makina 10 apamwamba kwambiri a CRM ku dipatimenti yogulitsa malinga ndi KP
- Momwe mungasankhire dongosolo la CRM la dipatimenti yogulitsa
- Mafunso ndi mayankho otchuka
Bwana waluso, ogulitsa olimbikitsa komanso makina abwino kwambiri a CRM - bizinesi iliyonse imalota za combo yotere. Sitidzakuuzani momwe mungapezere mtsogoleri wabwino ndikusonkhanitsa gulu lomwe limabweretsa phindu la madola mamiliyoni ambiri ku kampaniyo. Koma tiyeni tiyankhule za mfundo yachitatu - "siremki", yomwe ili yabwino kwa mtsogoleri ndi omvera.
Makina abwino kwambiri a CRM a dipatimenti yogulitsa amadzipangira okha njira zamabizinesi, khalani ndi zida zowunikira, ndikuphatikiza ndi tsamba lanu, ma inbox maimelo, amithenga apompopompo. Mapangidwe awo ndi magwiridwe antchito amapangidwa m'njira yoti amakankhira wogwira ntchitoyo kuti amalize ntchitoyo ndikumaliza ntchitoyo ndikulandila ndalama zamakasitomala kumaakaunti akampani yanu.
Kusankha Kwa Mkonzi
"PlanFix"
CRM yokhala ndi makina osinthika amphamvu, ndiye kuti, makonda osinthika ndikusintha malinga ndi zosowa zanu. Kampaniyo ili ndi malo ake ogulitsira mapulogalamu ofanana ndi odziwika bwino a AppStore ndi Google Play. Mapulogalamu ambiri m'sitoloyi ndi aulere, koma palinso zosankha zolipira. Pali zopeza zosangalatsa. Mwachitsanzo, yankho lomwe limangolowetsa dzina la kasitomala muzolemba zonse, malipoti ndi makalata. Kapena ntchito yomwe imaphatikizana ndi zisankho za Telegraph kuti mufunsane ndi kasitomala.
Ndi CRM ya dipatimenti yogulitsa ya PlanFix, mutha kusunga zolemba zamautumiki (ma invoice, zochitika zapafupi, kukonzekera malipoti), kuyang'anira zochitika kuchokera ndi kupita, kuvomereza ndikukonza zofunsira kuchokera kuzinthu zosiyanasiyana.
Pali zambiri zophatikizira: zimathandizira makasitomala otchuka kwambiri a imelo, amithenga apompopompo, ntchito zotumizira ma SMS, zosungira zamtambo. Pulogalamuyi imatha kusanthula kuchuluka kwa kutembenuka ndikupanga dongosolo lothana ndi zolephera.
Webusaiti yathu: planfix.ru
Mawonekedwe
Price | kuchokera ku 2 mpaka 5 mayuro kwa wogwira ntchito aliyense wa kampani pamwezi, kutengera dongosolo la tariff |
Ufulu waulere | inde, mpaka antchito asanu |
Kutumizidwa | cloud, pali pulogalamu yam'manja |
Ubwino ndi zoyipa
Makina 10 apamwamba kwambiri a CRM ku dipatimenti yogulitsa malinga ndi KP
1. RetailCRM
Mwa dzina, mungaganize kuti dongosololi limathandiza pakupanga bizinesi "pansi", m'masitolo, koma kwenikweni imapangidwira malonda a pa intaneti. Zimamangidwa m'njira yoti dipatimenti yogulitsa malonda ikhale yomasuka momwe zingathere kusonkhanitsa zopempha kuchokera kwa amithenga pompopompo ndi malo ochezera a pa Intaneti, ndikugwira nawo ntchito pawindo limodzi.
Ndiko kuti, pulogalamuyo idzayang'ana zosungirako zosungiramo katundu, ndipo kutumiza kudzathandiza kusankha, ndipo woyang'anira adzakankhira kuti pangakhale koyenera kubweretsa zochitikazo ku zotsatira zomveka. Pali dongosolo la zoyambitsa - zikumbutso kwa makasitomala ndi ogwira ntchito za sitepe yotsatira pazochitikazo.
Kugwira ntchito bwino pakugawa "chipwirikiti chamakasitomala": kugawa ogula m'magawo ndikukhazikitsa malamulo obwereza obwereza.
Webusaiti yathuChithunzi: retailcrm.ru
Mawonekedwe
Price | kuchokera ku 1500 rub. pa wosuta pamwezi |
Ufulu waulere | kupezeka kwa wogwiritsa ntchito m'modzi yemwe sapanga maoda opitilira 300 pamwezi, kapena nthawi yoyeserera kwa masiku 14 a mtundu wonsewo. |
Kutumizidwa | mtambo kapena pa PC |
Ubwino ndi zoyipa
2. "MegaPlan"
Kampaniyo imadalira chitetezo chamakasitomala ake. Kuchokera CRM, inu simungakhoze basi kutsitsa onse kulankhula ndi amachita ndi pitani limodzi. Njirayi imapezeka kwa olamulira okha. Mbiri yolumikizana yosiyana imapangidwira kasitomala aliyense. Khadi ili ndi mbiri ya zokambirana, maakaunti, ma rekodi oyimba.
Pali dongosolo la matabwa a kanban: mutha kukoka makadi azinthu zamakono kuchokera ku gawo limodzi kupita ku lina pa iwo. Izi zimagwira ntchito yowonera gulu la ogulitsa kuti awone matikiti angati omwe akadali nawo paipi.
Dongosolo latsatanetsatane la malipoti likuwonetsa kuchuluka kwa mapangano omwe ali otsegulidwa komanso kuti mamanenjala sangathe kumaliza nthawi yayitali bwanji. Kampaniyo imakutsimikizirani kuti zidzatenga milungu iwiri kuti mugwiritse ntchito dongosololi mubizinesi yanu.
Webusaiti yathu: megaplan.ru
Mawonekedwe
Price | 329 - 1399 rubles. kwa wogwiritsa ntchito aliyense pamwezi, kutengera mtengo ndi nthawi yogulira zolembetsa |
Ufulu waulere | mtundu woyeserera kwa masiku 14 |
Kutumizidwa | mumtambo kapena pa PC |
Ubwino ndi zoyipa
3. "Bitrix24"
CRM yokwezedwa kwambiri m'Dziko Lathu, yofananira ndi machitidwe otere. Ubwino wake ndikuti ukhoza kukhala chinthu chodzidalira chokha, komanso chophatikizika, "choyeretsedwa" ndikukhazikitsidwa pabizinesi inayake. Pulogalamuyi ili ndi mawonekedwe owala komanso amakono. Mbiri yatsatanetsatane yazochitika zilizonse ilipo. Ikhoza kuphatikizidwa ndi telephony.
Kuthekera kwakukulu pakugulitsa zokha: kugawa ntchito kwa ogulitsa, kupanga ma invoice kuti alipire, kukweza malipoti ndi kuthekera kokhazikitsa ma SMS. Dongosololi limatha kupanga njira zamabizinesi malinga ndi momwe mumakhalira. Mumayika njira ya wogula kuchokera ku gawo lina kupita ku lina, zonsezi zimajambulidwa mu script, ndipo pazotulukapo mumapeza chizindikiro ndi ndondomeko yomveka bwino ya bizinesi. Mutha kulumikiza ma accounting osungiramo katundu, kukonzekera zotsatsa zamalonda ndi zolemba zamakampani.
Webusaiti yathuChithunzi: bitrix24.ru
Mawonekedwe
Price | 1990 - 11 rubles. pamwezi kutengera tariff kwa chiwerengero cha ogwiritsa |
Ufulu waulere | inde, ndi magwiridwe antchito ochepa |
Kutumizidwa | cloud, pa PC, mu pulogalamu yam'manja |
Ubwino ndi zoyipa
4. FreshOffice
Chimodzi mwazabwino za CRM iyi ndi kuchuluka kwa magawo osiyanasiyana momwe wogulitsa angalembetse zambiri za kasitomala kapena kampani yomwe amagwira nayo ntchito. Kenako makasitomala onse amatha kugawidwa ndi ma tag osiyanasiyana kuti athe kusanthula. Kapena nthawi yomweyo ponyani kampeni yotsatsa pamasamba ochezera pagulu linalake la makasitomala.
Mwachitsanzo, zina mwazogulitsa zomwe mudapachika, kasitomala yemwe ali ndi udindo "angagule ngati mtengowo utakhala wotsika pang'ono." Mumawagawa kukhala athunthu ndikuwatsata pamasamba ochezera ndi kuchotsera.
Pali chophatikiza cholumikizira macheza, pomwe mamanenjala amalandira mauthenga kuchokera kumayendedwe onse ogulitsa. CRM iyi imathandizanso woyang'anira kuwongolera ndikukonzekera ntchito ya wogwira ntchito aliyense.
Pali magwiridwe antchito amtundu wodziyimira - pomwe, mwachitsanzo, kutsatira zotsatira za gawo linalake, kasitomala amalandira uthenga, ntchito yatsopano imaperekedwa kwa manejala, ndipo gawo lotsatira la malondawo limalowetsedwa. kalendala.
Webusaiti yathu:freshoffice.ru
Mawonekedwe
Price | 750 rub. pa wosuta pamwezi |
Ufulu waulere | nthawi yoyeserera ikupezeka pa pempho potsatira kuganizira za kusankhidwa |
Kutumizidwa | cloud, pali pulogalamu yam'manja, pali mtundu wakomweko woti utumizidwe pa PC |
Ubwino ndi zoyipa
5. 1C: CRM
Mzere wa CRM wama masikelo osiyanasiyana amabizinesi: kuchokera kumakampani ang'onoang'ono kupita kumakampani. Ndikoyenera makamaka kwa iwo omwe amagwiritsa ntchito zinthu zina zamakampani a 1C, monga kuwongolera zinthu, kuwerengera ndalama, kasamalidwe ka ogwira ntchito, ndi zina zambiri, kukonza kayendetsedwe ka ntchito. Pa CRM, mutha kulumikiza zowonjezera zambiri pamalipiro owonjezera, omwe amatchedwa "mapulogalamu".
Mwachitsanzo, kwa manejala - njira yogawa yotsogola, kwa manejala - othandizira anzeru omwe amatsagana, kukumbutsa ndikuwonetsa ma algorithm pamagawo osiyanasiyana amalonda. Njira yogulitsa imayang'aniridwa ndi kulumikizana kwa ma projekiti, ma oda ogulitsa, nyumba yosungiramo zinthu, malipiro, kupanga, ngati kuli kofunikira.
Webusaiti yathu: 1crm.ru
Mawonekedwe
Price | 490 - 699 rubles. pamwezi pa wogwira ntchito, kutengera nthawi yolembetsa |
Ufulu waulere | 30 masiku kufika |
Kutumizidwa | cloud, pa PC |
Ubwino ndi zoyipa
6. YCLIENTS
Ntchitoyi yakula kuchokera ku zida zazing'ono zojambulira makasitomala ogwira ntchito kukhala nsanja yabwino yopangira makina ndikuthandizira dipatimenti yogulitsa. Ogwiritsa ntchito kwambiri CRM iyi ndi mabizinesi ang'onoang'ono: mafakitale okongola, kuchereza alendo, masitolo ogulitsa, malo ochitira masewera olimbitsa thupi ndi malo olimbitsa thupi, makalabu, magawo, malo opumira.
Choyamba, CRM ndi yabwino kwa iwo omwe ali ndi dongosolo lomangidwa bwino lokopa makasitomala patsamba. Zidzakhala zosangalatsa kuti woyang'anira aphunzire magwero okopa makasitomala mu analytics system. Pulogalamuyi imakupatsani mwayi wowerengera malipiro ndikuchepetsa kuchuluka kwamakasitomala kudzera pamapulogalamu okhulupilika. Zimaphatikizana ndi telephony ndi zolembera ndalama pa intaneti. Nthawi yokhazikitsidwa ndi masiku asanu.
Webusaiti yathuChithunzi: yclients.com
Mawonekedwe
Price | kuchokera ku ma ruble 857 pamwezi, mtengo wake umatengera kukula kwa ntchito, nthawi yogula laisensi, kuchuluka kwa antchito. |
Ufulu waulere | nthawi yoyeserera masiku 7 |
Kutumizidwa | cloud, pali pulogalamu yam'manja |
Ubwino ndi zoyipa
7. amoCRM
Madivelopa adalira kufewetsa mawonekedwe ndi magwiridwe antchito kuti akwaniritse liwiro la dongosolo, komanso kuchepetsa nthawi ndi ndalama zophunzitsira dipatimenti yogulitsa kugwiritsa ntchito pulogalamuyi.
Imodzi mwama CRM abwino kwambiri pamsika imakhazikitsidwa m'njira yoti zopempha kuchokera kumayendedwe onse zigwere munjira yogulitsa. Ndipo zonse zili pamaso pa oyang'anira kuti asaphonye kalikonse. Pali kuphatikiza ndi ma mailbox, IP-telephony. Pulogalamuyi ili ndi messenger yakeyake yolumikizirana ndi makampani.
M'malo ogulitsa, mutha kulumikiza zida zosiyanasiyana zolunjika ndi makasitomala "otentha" - monga mindandanda yamakalata, kutsatsa pamasamba ochezera. Amatsatira omwe makasitomala sanapange dongosolo kwa nthawi yayitali ndikuyitanitsa manejala kuti alowe naye mgwirizano watsopano.
Webusaiti yathuChithunzi: amocrm.ru
Mawonekedwe
Price | 499 - 1499 rubles. pamwezi pa wogwiritsa ntchito, kutengera mtengo |
Ufulu waulere | nthawi yoyeserera masiku 14 |
Kutumizidwa | cloud, pali pulogalamu yam'manja |
Ubwino ndi zoyipa
8. Callibri
Dongosolo loyesera la CRM lomwe limayang'ana kwambiri zamalonda, ndiko kuti, kutsatira magwiridwe antchito amakampeni osiyanasiyana otsatsa ndikuwasintha kukhala malonda. Kupanda kutero, chilichonse chimagwirizana ndi zitsanzo zabwino kwambiri za CRM: mbiri yamakalata ndi makasitomala, kuphatikiza ndi telefoni, amithenga apompopompo, ndi zina zambiri.
Koma dongosololi ndi losangalatsa makamaka pazida zake. Imagawidwa m'magulu atatu, omwe amalipidwa: "MultiTracking", "MultiChat" ndi "End-to-End Analytics". Nazi zina zosangalatsa zotheka.
Chifukwa chake, "MultiTracking" Ikuwonetsa malonda, tsamba, tsamba ndi mawu ofunika omwe kasitomala adachokera. "MultiChat" imasonkhanitsa zopempha kuchokera ku mafomu omwe ali pa tsamba, kusunga chipika chimodzi. Pali zinthu zochititsa chidwi, monga zolembera zokha zokambirana pakati pa wogulitsa ndi kasitomala, ndi ndondomeko yatsatanetsatane yowunikira kumapeto.
Webusaiti yathu: callibri.ru
Mawonekedwe
Price | kuchokera ku 1000 rub. pamwezi pazida zilizonse, mtengo womaliza umadalira kuchuluka kwa alendo obwera patsamba lanu |
Ufulu waulere | nthawi yoyeserera masiku 7 |
Kutumizidwa | mitambo |
Ubwino ndi zoyipa
9. TimeDigital CRM
Khadi la kasitomala likuwonetsa mbiri yonse ya kuyanjana kwake ndi dipatimenti yogulitsa ndi tsamba lanu. Kodi chidwi munthu, kaya iye anayang'ana mndandanda wa makalata anu. Dongosololi litha kuyikanso zigoli kwa ogula: kukweza kwapamwamba, kumatanthauza kuti kasitomala amakopeka kwambiri ndi malonda anu, ndipo amakhala wokhulupirika kwambiri pazogulitsa kapena ntchito yanu.
Mutha kusintha makonda amakampani anu. Dongosololi limangotumiza zotsatsa zamalonda kwa kasitomala pagawo linalake la malondawo. CRM yokha imapanga zikumbutso kwa oyang'anira kuti asayiwale kuyimbira makasitomala omwe sanayankhe foni kapena kufunsidwa kuti abwerere. Pazochitika zilizonse, mutha kupanga dziwe lantchito kwa manejala, kuti kasitomala azikhutira kwambiri ndikugwira ntchito ndi kampani yanu.
Webusaiti yathuChithunzi: timedigitalcrm.com
Mawonekedwe
Price | 1000 - 20 000 rubles. pamwezi kutengera kuchuluka kwa ogwiritsa ntchito ndi makasitomala |
Ufulu waulere | nthawi yoyeserera masiku 14 |
Kutumizidwa | mitambo |
Ubwino ndi zoyipa
10. "Ether"
CRM, yomwe imapangidwira mabizinesi ang'onoang'ono. Palibe zowonjezera zowonjezera ndi mabelu ndi mluzu zomwe opanga akuluakulu amapereka. Mwachidule, awa ndi maspredishithi apamwamba kwambiri a Excel omwe amatengera kugulitsa. Mwa njira, podina, nkhokwe yonse imatsitsidwa mufayilo ya Excel kapena ikhoza kutumizidwa kuchokera pamenepo.
Mawonekedwewa ndi achidule, chirichonse chiri mu mawonekedwe a mizati ndi mizati, kumene zambiri za makasitomala amalowetsedwa: udindo wawo, ntchito kwa wogwira ntchito. Pali ma tempuleti a zosankha zomwe zingatheke potsatsa malonda ndikuwapatsa masitayilo, kapena mutha kuwonjezera anu.
Webusaiti yathuChithunzi: ether-crm.com
Mawonekedwe
Price | 99 - 19 999 rubles. pamwezi kutengera mtengo, mitengoyo imasiyana ndi kuchuluka kwa ogwiritsa ntchito omwe angagwire ntchito mu CRM |
Ufulu waulere | nthawi yoyeserera masiku 21 |
Kutumizidwa | mitambo |
Ubwino ndi zoyipa
Momwe mungasankhire dongosolo la CRM la dipatimenti yogulitsa
Palibe malamulo osatsutsika posankha dongosolo la CRM: ntchito zomwe ndizofunikira kwa kampani imodzi ndizopanda phindu kwa ina. Komabe, pali zofunikira zomwe muyenera kuziganizira muzochitika zilizonse.
Momwe mungatumizire CRM
Zogulitsa zambiri tsopano zili mumtambo. Ndiye kuti, amagwira ntchito pa ma seva a kampani yopereka zinthu. Kuwapeza kuchokera kulikonse padziko lapansi, malinga ngati intaneti ikugwira ntchito. Choyipa chake ndi chakuti ngati kampaniyo ili ndi vuto laukadaulo, malowa sakhala akugwira ntchito yokonzanso. Kupitiliza koyenera kwa mayankho amtambo ndi pulogalamu yam'manja. Nthawi zambiri imakhala ndi magwiridwe antchito pang'ono a CRM yathunthu, mawonekedwe okhawo amakhala akuthwa kuti agwire ntchito ndi zida zam'manja.
Chinthu china ndi mayankho a bokosi kapena amatchedwanso "mabokosi". Mumagula mapulogalamu okonzeka omwe amaikidwa pa seva ya kampani komanso pamakompyuta a ogulitsa. Pulogalamuyi simafuna kulumikizidwa kwa intaneti. Ndipotu ndi zanu mpaka kalekale. Ndiko kuti, mumalipira kamodzi, koma ndalama zambiri. Kuchotsa "mabokosi" - kusowa kwa zosintha. Ngati wopanga CRM atulutsa zowonjezera zatsopano mtsogolomu, muyenera kulipira kuti zizipezeka mu dipatimenti yanu.
Kuphatikiza kwa CRM ndi mautumiki ena
Tiyerekeze kuti mukugwiritsa ntchito Gmail. Ndipo CRM ndi "abwenzi" okha ndi Outlook. Koma kusinthira ku ma adilesi atsopano sikophweka nthawi zonse. Izi zikutanthauza kuti muyenera kusankha dongosolo lomwe limathandizira nthawi yomweyo zida zama digito za bizinesi yanu. Atsogoleri amsika akusintha nthawi zonse ndikuwonjezera kuthekera kophatikiza amithenga pompopompo osiyanasiyana, IP telephony operators ndi ma modules ena omwe akukhudzidwa ndi malonda.
Mtundu wa makadi a kasitomala
Sikuti mawonekedwe ake ndi ofunika kwambiri, koma ndi zinthu ziti zomwe angasunge. Kodi dongosololi limapereka magawo angati aulere? Kodi ndizotheka kuwonjezera mbiri ya wogula ndi ulalo wa malo ake ochezera, mbiri yamakalata, kuphatikiza ndi pulogalamu yokhulupirika? Ngati izi ndizofunikira mubizinesi yanu, sankhani dongosolo la CRM lomwe lili ndi zosankha zotere.
Chilimbikitso kwa ogulitsa
Dongosolo labwino limalimbikitsa ogulitsa kugwira ntchito. Nthawi zambiri zikumbutso. Imbani kasitomala uyu, pezani mayankho kuchokera kwa wina, imbani mafoni 10 ozizira, ndi zina zambiri. Mapulogalamu abwino kwambiri amatha kusinthidwa kuti alimbikitse ogulitsa kuti azigwira ntchito molimbika komanso bwino.
Ganizirani mwachidwi
Sankhani CRM ku dipatimenti yogulitsa osati pazosowa zamakono, koma zamtsogolo. Mwachitsanzo, chiwerengero cha mamenejala m’dipatimenti chingachuluke. Ndikofunika kukumbukira izi ngati chiwerengero cha CRM chimadalira chiwerengero cha ogwiritsa ntchito.
Kapena m'tsogolomu mukufuna kudziwa njira yatsopano yogulitsira, ndipo ntchito zina zowonjezera zidzafunika. Mwachitsanzo, chitani nawo malonda a imelo kapena kubetcherana pa zotsatsa zomwe mukufuna kuchita pamasamba ochezera.
Ngati simukupereka magwiridwe antchito pasadakhale, mtsogolomu muyenera kuyang'ana mautumiki owonjezera ndikuphatikiza mu CRM yomwe ilipo. Ndipo kuphatikiza sikutheka nthawi zonse, ndipo sikutsika mtengo nthawi zonse.
Mafunso ndi mayankho otchuka
Tidafunsa woyang'anira polojekiti wa kampani ya Webfly IT Konstantin Rybchenko fotokozani zinthu zingapo zomwe zingathandize posankha CRM yabwino kwambiri.